No, you should not cancel a job. If you cannot attend a job or must reschedule, you should contact your dispatcher and inform them. They will inform the customer. (Never Contact The Customer About A Cancellation)
Most payment delays are caused by temporary fraud prevention holds that are resolved within one business day. Additionally, it can take 1-3 business days for your bank to process your payment. Please wait 3 days for your payment to clear and contact your bank first to confirm that there are no problems with your account before contacting us. If you opt to get paid by Zelle and haven’t received payment within 24 hr. contact us.
The Payment Code is a 6-digit code, which holds your customer’s prepaid funds until the job has been completed. After finishing a job, your customer will give you their unique Payment Code that will allow us to release payment to you.
Your Choice of payment is Direct Deposit (ACH) to a real deposit checking account from a traditional bank. No card, of any type, can be used for direct deposits. We also pay by Zelle.
If your customer has not returned any of your calls, leave them a voicemail letting them know that you are the Moving Help Service Provider they hired and that you are contacting them to coordinate the details of their move.
Your message should include The company name you are providing service for, your name, and a phone number to reach you. Again, it is imperative to contact dispatch each time you try to contact your customer. This will protect you if the customer cancels stating you did not contact them.
You are responsible for maintaining your own record of job information.
You are responsible for recording and maintaining all information needed for your tax preparations each year. We DOES NOT provide 1099 or W2 forms. You are self-employed.
Contact the customer as soon as possible no later than 24 hours after receiving confirmation. Tell them you’ve received their job and want to discuss the details. Verify details of the job. Make sure to discuss the date and time of the service, the address(es) where they need service, the size of their truck/trailer they reserved, and if there are any specialty items (pianos, safes, antiques, etc.) they might need to be moved. See how many rooms their home has and if stairs or elevators will be used. Let your customer know of any supplies they may need to rent like furniture pads, dollies, or hand trucks.
See if your customer has reserved a large enough crew size with enough hours to complete the job. If they have not, contact your dispatcher and advise them to add additional hours to the customer account.
Encourage your customer to call you directly if there are any changes to what you’ve discussed.
Follow up with your customer. One day before the move, contact your customer to confirm previously discussed details. Confirm address, times, who you will be meeting, security gate codes, ask if they are prepared or will they require additional help such as last-minute packing or disassembling. Let your customer know the names of the helpers who will be working for them and remind them to have the Payment Code ready.
Get moving. On the day of the job be sure to stay in touch with your customer, let them know if you are running late or early, verify that they have all necessary supplies, including the truck/trailer they rented.
Resolve any issues on site. Ask your customer if they are satisfied, remember to thank them, and remind them to watch out for an email with a link to leave a review.
We encourage providers to be as professional as possible. This includes showing up on time, working consistently, not taking breaks, not smoking on customers’ property, not using customers’ restrooms, not talking on the phone, and wearing appropriate attire (clean, well-fitting clothing) and proper footwear (no flip flops).
Load/Unload – Loading and/or unloading a customer’s belongings, typically to and from their home and rental truck. You may also be hired to load/unload trailers, storage units, or storage containers. All rates are based on hourly prices you set per crew size. The customer is responsible for providing all equipment, including trucks, trailers, dollies, furniture pads, etc. This needs to be a discussion when you call the customer to confirm job details.
Pack/Unpack – Helping customers pack or unpack their belongings into or out of boxes and/or storage bins. All rates are based on the hourly rates set per crew size. The customer is responsible for providing all moving supplies, packing materials, and boxes.
Cleaning – Cleaning a customer’s home or apartment. All rates are based on the hourly rates per crew size. The customer is responsible for providing all necessary cleaning supplies and equipment.